Terms of Service
Terms of Service
Last Updated: October 2025
OVERVIEW
Welcome to Surya Chamak! The terms “we”, “us” and “our” refer to Surya Chamak. Surya Chamak operates this online store and physical retail location to provide you, the customer, with a curated shopping experience across fashion, accessories, and lifestyle products (the “Services”).
Surya Chamak operates as a sole trader business based in the United Kingdom and is powered by Shopify, which enables us to provide our online Services to you.
These Terms of Service (“Terms”) govern your use of our website, products, and services. Please read them carefully, as they describe your legal rights and obligations.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy
and Shipping & Returns Policy
. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction). You agree to provide accurate, current, and complete information when making a purchase or creating an account.
You are responsible for maintaining the confidentiality of your account details and password and for all activity under your account. You must notify us immediately if you believe your account has been compromised.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products accurately, including colours and descriptions. However, product appearance may vary slightly depending on device settings, lighting, or screen calibration.
All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities available for sale.
SECTION 3 – ORDERS
When placing an order, you are making an offer to purchase products from us. Orders are accepted once payment is successfully processed and you receive a confirmation email.
We may decline or cancel an order for reasons including stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, you will be notified, and any payment made will be refunded.
All purchases are subject to our Shipping & Returns Policy
.
SECTION 4 – PRICES AND BILLING
All prices are shown in GBP (£) and include any applicable taxes unless otherwise stated. We are not VAT registered, so VAT is not charged on purchases.
Shipping costs, if applicable, will be displayed at checkout. Prices and promotions may vary between our online and physical store.
You agree to provide accurate billing information and authorise us to charge your payment method for all transactions.
SECTION 5 – SHIPPING AND DELIVERY
We aim to process and ship all orders promptly. Delivery times provided are estimates only and may vary due to carrier delays or circumstances beyond our control.
Once an order has been shipped, ownership and risk pass to you. Full details are available in our Shipping & Returns Policy
.
SECTION 6 – INTELLECTUAL PROPERTY
All content, including logos, product images, designs, text, and graphics on our Services, are the intellectual property of Surya Chamak or its licensors.
You may not reproduce, distribute, or use any content from our site for commercial purposes without our written consent.
SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our Services may provide access to tools or services operated by third parties (e.g., Shopify, payment processors, or courier partners). These are provided “as is” and “as available” without warranties.
We are not responsible for third-party content, functionality, or data handling. Your use of such tools or services is governed by the relevant third party’s terms.
SECTION 8 – RELATIONSHIP WITH SHOPIFY
Surya Chamak is powered by Shopify, which provides the e-commerce platform enabling us to sell products to you.
However, all transactions are directly between you and Surya Chamak. Shopify is not responsible for order fulfilment, refunds, or any issues arising from purchases made through our store.
SECTION 9 – PRIVACY POLICY
Your personal data is handled in accordance with our Privacy Policy
and Shopify’s own privacy terms. By using our Services, you consent to the collection and processing of your information as described therein.
Shopify may process your information outside the UK or EU, in accordance with applicable data protection laws.
SECTION 10 – FEEDBACK AND REVIEWS
If you submit feedback, reviews, or suggestions, you grant us a perpetual, royalty-free licence to use, reproduce, and display that content for marketing or service improvement purposes.
You agree that your feedback will not violate any rights of third parties or contain unlawful or defamatory content.
SECTION 11 – ERRORS AND OMISSIONS
Occasionally, there may be errors or inaccuracies relating to pricing, descriptions, or availability. We reserve the right to correct such errors and update or cancel affected orders without prior notice.
SECTION 12 – PROHIBITED USES
You may not use our Services for any unlawful purpose, to infringe on our intellectual property, or to transmit malware or misleading information.
We reserve the right to suspend or terminate access if you breach these Terms.
SECTION 13 – TERMINATION
We may suspend or terminate your access to the Services at any time without notice if you breach these Terms. Any obligations or liabilities incurred before termination will survive termination.
SECTION 14 – DISCLAIMER OF WARRANTIES
Except as expressly stated by us, all products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee that our Services will be error-free, uninterrupted, or completely secure.
SECTION 15 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Surya Chamak shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or any purchased product.
Our total liability for any claim shall not exceed the amount you paid for the product or service in question.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless Surya Chamak and its representatives from any claims or liabilities arising out of your use of our Services, your breach of these Terms, or violation of any third-party rights.
SECTION 17 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.
SECTION 18 – GOVERNING LAW
These Terms of Service and any transactions with Surya Chamak shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to our website, unless stated otherwise. Your continued use of our Services after changes are made constitutes acceptance of the revised Terms.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms of Service should be directed to:
Surya Chamak
Unit 11, Five Valleys Shopping Centre
King Street, Stroud
GL5 1RR, United Kingdom
📧 Email: contact@suryachamak.com
🌐 www.suryachamak.com
📞 No public phone number available
💼 Business Type: Sole Trader
VAT: Not VAT registered
