Frequently Asked Questions
Everything you need to know about shopping with Surya Chamak. From Lucky Prize Scoops and Mystery Lucky Scoops to jewellery, press-on nails, shipping, returns and more, we’ve answered our most frequently asked questions to help you shop with confidence.
What is a Lucky Prize Scoop?
A Lucky Prize Scoop is a free bonus you unlock when you spend £50 or more on jewellery. You choose your jewellery yourself, then we scoop the stars to reveal how many surprise prizes are added to your order.
How much do I need to spend to unlock a Lucky Prize Scoop?
Spend £50+ → 1 Lucky Prize Scoop
Spend £100+ → 2 Lucky Prize Scoops
Spend £150+ → 3 Lucky Prize Scoops
Spend £200+ → 4 Lucky Prize Scoops
How many prizes do I get?
The number of stars scooped determines the number of surprise prizes you receive. For example, 3 stars = 3 surprise prizes.
What is a Mystery Lucky Scoop?
A Mystery Lucky Scoop is a full surprise experience where the jewellery or press-on nails are part of the mystery, along with surprise extras and hidden bonus wins.
What is 18K Gold-Plated PVD Stainless Steel?
Our jewellery is made from high-quality stainless steel and finished with 18K Gold PVD plating.
PVD (Physical Vapour Deposition) is a premium plating process that creates a more durable and longer-lasting finish than traditional gold plating, making it ideal for everyday wear.
What’s the difference between a Lucky Prize Scoop and a Mystery Lucky Scoop?
With a Lucky Prize Scoop, you choose your jewellery and only the bonus prizes are a mystery. With a Mystery Lucky Scoop, the main products are part of the surprise too.
Can I choose the jewellery in a Mystery Lucky Scoop?
Not exactly, because the mystery is part of the experience. You can leave preferences in your order notes and we’ll do our best to accommodate them, but specific items aren’t guaranteed.
Can I choose my jewellery when I spend £50+?
Yes. That’s the whole point of the Lucky Prize Scoop offer — you choose your own jewellery, then unlock surprise prizes on top.
Are press-on nails sold individually online?
No. Press-on nails are available online through our Mystery Lucky Scoops. Individual nail sets are available at selected physical markets.
Can I leave preferences for press-on nails?
Yes. You can leave notes about preferred length, shape or style and we’ll do our best to accommodate them, although preferences can’t be guaranteed.
Can I send a Lucky Scoop as a gift?
Absolutely!
Our digital gift cards can be redeemed against any Surya Chamak product, including both Jewellery and Press-On Nail Lucky Scoops.
Do you ship internationally?
Yes! We currently ship throughout the United Kingdom and the United States.
Shipping costs and estimated delivery times are calculated at checkout based on your location.
We're always looking to expand to more countries, so keep an eye on our social media and website for future international shipping updates.
Can I return or exchange my Mystery Lucky Scoop?
Due to the mystery nature of our Luxury Lucky Scoops, we do not accept returns or exchanges simply because you were hoping for different items.
The surprise is part of the Lucky Scoop experience, and every order is carefully hand-packed to be unique.
If your order arrives damaged, faulty, please contact us within 14 days of delivery with your order number and photos of the issue. We'll always do our best to resolve it as quickly as possible.