Frequently Asked Questions
Everything you need to know about shopping with Surya Chamak. From Lucky Prize Scoops and Mystery Lucky Scoops to jewellery, press-on nails, squishies, gifts, shipping, returns and more, we’ve answered our most frequently asked questions to help you shop with confidence.
What is 18K Gold-Plated PVD Stainless Steel?
Our jewellery is made from high-quality stainless steel and finished with 18K Gold PVD plating.
PVD (Physical Vapour Deposition) is a premium plating process that creates a more durable and longer-lasting finish than traditional gold plating, making it ideal for everyday wear.
Is your jewellery water resistant?
Yes, our jewellery is designed to be water resistant and suitable for everyday wear. We still recommend avoiding harsh chemicals, perfumes and prolonged exposure to water to help keep your jewellery looking its best.
Will the jewellery tarnish?
Our jewellery is designed to be tarnish resistant, giving you beautiful pieces that can be worn again and again with the right care.
Do you accept returns or exchanges?
Yes, subject to our returns policy. For hygiene reasons, earrings may not be eligible for return once opened or worn. Please check our full returns policy before ordering.
Do you ship internationally?
Everything you need to know about shopping with Surya Chamak. From our jewellery and materials to care, gifting, shipping and returns, we’ve answered our most frequently asked questions to help you shop with confidence.
