Shipping & Return Information

Current Service: We currently ship within the UK only. We look forward to sparkling worldwide in the future.

Free Shipping: Available on all orders over £40

Service Cost Estimated Delivery

Royal Mail Tracked 48 £2.90 2–3 working days (after dispatch)

Royal Mail Tracked 24 £3.70 1–2 working days (after dispatch)

At Surya Chamak, we want you to love your jewellery. If you change your mind, you are welcome to exchange your item or receive a gift card (valid for 6 months). Full refunds are also available if preferred.

Eligibility

All items are eligible for return except for:

• Final sale items.
• Earrings (due to hygiene reasons).

Condition of Returns: Items must be returned in perfect condition and in their original packaging to be eligible for a refund, exchange, or gift card.

How to Return an Item

1. Notify Us: Email contact@suryachamak.com within 14 days of receiving your order.
2. Subject Line: Please quote your Order Number and the word ‘Return’ in the subject line.
3. Ship It: Once confirmed, send items back to the provided address within 7 business days of our confirmation email.

Important Return Notes

• Postage: Customers are responsible for return postage costs. We do not offer pre-paid returns.
• Tracking: We strongly recommend using a tracked service and keeping proof of postage. We are not responsible for returns lost in transit.

Refund Process

• Refunds are processed within 2 business days of receiving the return.
• Please allow an additional 3–4 days for the funds to appear in your bank account.
• Refunds are credited to the original payment method and exclude original shipping costs.

Arrived Damaged?

If your item arrives damaged or faulty, we will offer a replacement, exchange, or gift card. Please follow the contact instructions below immediately.

1-Year Warranty Coverage

Every Surya Chamak piece is covered by a 1-year warranty from the date of purchase. This covers issues such as colour fading, broken chains, or loose stones.

• How to Claim: Email photographic evidence to contact@suryachamak.com within 7 days of noticing the issue.
• Resolution: We will offer a replacement, exchange, or gift card.
• Limit: This coverage is valid for one occasion per item within the warranty period.

Time Limit: You may cancel an order within 1 hour of placing it.

Late Cancellation: Once the 1-hour window has passed, the order cannot be cancelled. You must wait to receive the order and then follow the standard Return Policy (return postage fees will apply).

From time to time, we offer promotional codes. These are subject to the following terms:

• Usage: Only one code can be used per order.
• Timing: Codes cannot be applied retrospectively after an order is placed unless explicitly stated.
• Limits: A maximum spend limit of £1000 (pre-discount) applies per order.
• Exclusions: Certain brands or product categories may be excluded.
• Non-Transferable: Codes are for your personal use on your own account. They cannot be exchanged for cash, sold, or shared publicly (e.g., on social media or forums).
• Abuse: If we suspect abuse of a code (e.g., selling it to others), we reserve the right to cancel the code and suspend your account without notice.
• Lost Codes: We are not responsible for lost codes and are not obliged to provide replacements.