FAQ

Yes! Surya Chamak jewellery is designed to withstand everyday activities, including handwashing, light showers, and workouts.

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location, please refer to our shipping and returns page for more details. https://www.suryachamak.com/shipping-returns

Our jewellery is crafted from high-quality stainless steel with 18k gold plating, making it durable, hypoallergenic, and tarnish-free.

Absolutely! Surya Chamak jewellery is designed with sensitive skin in mind. We use surgical stainless steel 316L, a material known for being skin-friendly and hypoallergenic. This means it’s resistant to causing irritation or allergic reactions, even for those with the most sensitive skin. Whether you’re dressing up for an event or wearing your favourite pieces daily, you can trust Surya Chamak to provide beauty without compromise

We accept returns or exchanges within 14 days of delivery, as long as the item is unworn and in its original packaging. For more details, including the process and any exceptions, please refer to our Shipping and Returns page.

Yes, we offer a one-year warranty that covers manufacturing defects. If your item is damaged or faulty due to a manufacturing issue, we will happily exchange it for the same item. If the item is out of stock, you’ll have the option to select another piece of the same value—hassle-free. Please note that our warranty does not cover general wear and tear or damage caused by improper use. For more details about our warranty process, feel free to contact us. We’re here to help!

Although our jewellery is durable and tarnish-free, proper care will keep it looking its best for years to come. We recommend occasional cleaning with a soft cloth to maintain its shine. To preserve the finish, avoid exposure to harsh chemicals like perfumes, cleaning agents, or chlorinated water. For more detailed advice, check out our Jewellery Care Tips page, where we share tips on how to protect and prolong the life of your Surya Chamak pieces.

Orders are typically processed within 2-3 business days. Delivery times depend on your location, with UK orders usually arriving within 3-5 business days. International orders may take longer based on the destination. For more details about delivery timelines and options, please refer to our Shipping and Returns page.

Yes, we offer gift wrapping and the option to include a personal message, making your gift even more special. Simply add these options during checkout for the perfect gifting experience. For more details, check out our Gifting page.

Yes, we do! Our loyalty program is called Chamak Club. By joining, you can earn points for every purchase, which can be redeemed for discounts and rewards. It's our way of saying thank you for being a part of the Surya Chamak community! For more information, visit our Chamak Club page.

Surya Chamak is more than just jewellery—it’s about building a community of jewellery lovers, uniting people from all walks of life and celebrating our shared joy and power. As an Indian-founded brand, we take pride in celebrating diverse cultures, which sets us apart. Our jewellery combines beauty, durability, and practicality. Designed for modern lifestyles, it’s affordable, tarnish-free, hypoallergenic, and perfect for everyday wear.

We love partnering with influencers and brand advocates who embody confidence and empowerment. Contact us at contact@suryachamak.com or DM us on Instagram (@suryachamak if you’re interested in collaborating.